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Frequently Asked Questions
Shipping & Delivery
If the piece is in stock, home delivery takes up to 7 business days. If it is not in stock, production takes up to 30 business days, and once it is ready it ships to your home within a further 7 business days. If there is any delay, we will call you and let you know.
Yes, we ship worldwide. Shipping outside Israel costs ₪250.
Warranty & Repairs
12 months from the date of purchase. Please keep your receipt and the brand logo that comes with every piece — together they serve as the warranty certificate.
If the piece has come into contact with water or chemicals, or with cosmetic products; in the event of a fall, bending or a strong impact; and if it has been repaired by an outside party. In every case, Michal will give her professional assessment.
Yes. Resizing costs ₪250. The cost of any other repair once the warranty has ended is determined by the type of repair.
Exchanges & Returns
Yes, within 14 days of purchase — provided it has not been worn, on presentation of a receipt or exchange slip, and in its original packaging and undamaged.
Call the store at 054-8704422 and we will resize the piece for a nominal fee.
A piece with personal engraving, a special-order piece, and rings made to your finger size.
The piece comes back to us, we check that it is intact and unworn, and the refund is then issued. A 5% cancellation fee applies. If the return is due to dissatisfaction, return shipping is ₪35 — or you are welcome to come to the studio in Moshav Ein Iron.
The Jewelry & the Studio
Gemstones and rough diamonds are natural stones, and no two are alike. Differences in tone and colour between the stone in the photograph and the stone you receive are therefore possible. We will do our utmost to find the closest tone at the same quality, but we cannot commit to it.
Yes, we would love that. The store is at Hakeshet 5, Moshav Ein Iron (near Pardes Hanna-Karkur). Opening hours: Mon–Tue 09:00–15:00, Thu–Fri 10:00–14:00. Please call 054-8704422 to schedule your visit in advance.
Get in touch with us and we will talk it through.
By phone at 054-8704422 during opening hours, or on WhatsApp.



